Cactus Cat Tree Tower

Processing Time: Orders will be processed between 1-3 business days.

Worldwide Shipping & Delivery Time: Shipping & Delivery are estimated and may vary due to location, customs, weather, or courier delays. See estimated times on our Shipping Page

Your satisfaction is important to us. While we currently do not accept general returns, we’re committed to resolving any issues if your item arrives damaged, defective, incorrect or not at all.

1. No returns or exchanges are accepted, unless the item is damaged or defective.
2. We do not offer product exchanges.
3. Report issue 1-3 days of delivery (or expected delivery) with details and photos to contact@catclubglobal.com. We’re here to help. For more details, please see our full Refund Policy. Our team will work with you to resolve the issue as quickly as possible.

Depending on your location, certain items may be subject to customs duties, import taxes, or local fees, which can vary. These charges are not included in our product prices or shipping fees and remain the responsibility of the customer.

By placing an order, you acknowledge and accept the possibility of incurring such fees.

Refusing to pay duties may result in your package being returned, abandoned, or destroyed. No refunds will be issued in such cases.

• Once your order ships, you will receive an email with your tracking number.

• Tracking updates may take several days to appear.

• You can check the status anytime on our Track Order page.Track your order here: Track Your Order