FAQ

Frequently Asked Questions (FAQ)

What methods of payments do you accept?

We accept major credit and debit cards, popular online payment options, and PayPal for a secure and convenient checkout experience.

How do I track my order?

Once your order is shipped, you'll receive an email with the tracking number. Feel free to track your order through our Track Order page.

Why my order items didn't get delivered in one delivery? 

We ship your orders from multiple international warehouses (US, Canada, UK, China, Singapore) to ensure faster delivery. This means orders with multiple items may arrive separately. If you haven't received all your items within 8 weeks, please contact us for assistance.

Can I cancel my order?

Yes, but you must do it within 6 hours from when you placed your order. Just send us an email within 6 hours at contact@catclubglobal.com or go to Contact Us , and tell us the reason why you want to cancel your order. Refunds are made within 48 hours.

What if the product is missing or it is damaged?

If your product is missing or arrives damaged, please contact us as soon as possible. Please review our Return Policy

How does shipping work?

We offer shipping worldwide, with free shipping on orders over $75. Our products are sourced from trusted global merchants and artisans, allowing us to bring you the best prices and highest quality. All partners are verified and committed to a 100% satisfaction guarantee.

Orders are typically processed within 2–5 business days, and shipped immediately after.

U.S. orders usually arrive within 5 to 20 business days.

International orders may take over 30 business days, depending on the destination.  (Read more on our Shipping Policy)  

Any other questions? Don't hesitate to ask. We're here to help!